Shipping policy

Shipping Policy

Every HEMATYX order ships free, fully tracked, anywhere in the US. Here's exactly what happens after you hit "Place Order" — and what to do if anything looks off along the way.

Free Tracked Shipping on Every US Order

Shipping is on us — no minimums, no hidden fees at checkout. Every package ships with full tracking, so you can follow it from our fulfillment center to your door.

Processing Time

We process and pack orders within 24-48 hours (business days). Orders placed on weekends or US holidays start processing the next business day.

Delivery Time

Once shipped, your order typically arrives within 3-7 business days. Most customers see their package on the earlier end of that window, but carrier volume and weather can add a day or two on occasion.

  • Processing: 24-48 hours (business days)
  • Delivery: 3-7 business days after shipping
  • Cost: $0 — always free, always tracked

Tracking Your Order

As soon as your order ships, we'll email you a tracking number with a link to follow your package in real time. Heads up: tracking can take 24-48 hours to show its first scan after you receive the email. That's normal — the carrier just hasn't logged the package yet.

Where We Ship From

HEMATYX pieces ship from our fulfillment center in France, where every ring and pendant is inspected before it goes out. That's part of why we quote 3-7 business days instead of promising overnight delivery — we'd rather be straight with you than surprise you.

Customs and Duties

None. We take care of everything on our end, so there are no customs fees, no import duties, and no surprise charges when your package arrives. The price you pay at checkout is the final price.

Need to Change Your Address?

Typed the wrong apartment number? It happens. Email us at contact@hematyx.fr within 12 hours of placing your order and we'll update the address before it ships. After that window, your order may already be packed and on its way — but reach out anyway, and we'll do everything we can.

Lost or Stuck Packages

If your tracking hasn't moved in several days, or your package seems lost, don't stress — you're covered. Email contact@hematyx.fr with your order number and we'll open an investigation with the carrier. If the package is confirmed lost, you choose:

  • A free replacement, shipped with priority handling, or
  • A full refund to your original payment method.

Either way, you don't pay for a package that never showed up. Ever.

PO Boxes

Yes, we ship to PO boxes. Just enter your PO box as the shipping address at checkout and we'll take it from there.

Questions?

Our support team answers every email at contact@hematyx.fr. Include your order number if you have one — it helps us help you faster.

And remember: every HEMATYX order is backed by our 60-day satisfaction guarantee. If you change your mind, contact support and we refund every penny.