Refund policy

Refund & Returns Policy

We want you to put your HEMATYX on and never think twice about the purchase. That's why every order is covered by our 60-day satisfaction guarantee — one of the most straightforward return policies you'll find anywhere. If it's not for you, we make it right. Simple as that.

The 60-Day Money-Back Guarantee

You have 60 days from the day your order arrives to decide if HEMATYX is right for you. And this is a true satisfaction guarantee — not a "still in the box" technicality:

  • Worn it every day for a month? Still covered.
  • Showered with it, trained with it, lived in it? Still covered.
  • Simply changed your mind? Still covered.

If you're not satisfied for any reason within 60 days, contact our support team and we refund every penny. No hoops, no restocking fees, no hard feelings.

How to Start a Return

Starting a return takes one email:

  • Write to us at contact@hematyx.fr with your order number and a quick note about why you're returning.
  • Our team will reply with simple step-by-step return instructions, including the return address for our fulfillment center.
  • Ship the item back following those instructions. We recommend using a tracked shipping method and keeping your receipt — it protects you if the package goes missing in transit.

Please don't send anything back before contacting us first — returns sent without instructions can be delayed or lost, and we can't be responsible for packages we weren't expecting.

Refund Method and Timing

Once your return is received and approved, we process your refund right away. Here's what to expect:

  • Refunds go back to your original payment method — the card or account you used at checkout.
  • You'll get a confirmation email the moment your refund is issued.
  • Allow 5-10 business days for the funds to appear on your statement after approval. The exact timing depends on your bank or card issuer, not on us.

You'll be refunded the full purchase price. Return shipping costs are covered by you, unless the return is due to our mistake (see below) — in that case, everything is on us.

Exchanges

Need a different size, or want to swap the SCEAU ring for a pendant? No problem. Email contact@hematyx.fr with your order number and what you'd like instead. The fastest route is usually this: we approve your return, you place a new order for the piece you want, and we refund the original once it's on its way back. Our team will walk you through it and make sure you're never paying for two items at once longer than necessary.

Damaged or Wrong Item on Arrival

Every piece is inspected before it ships, but if something slips through — your item arrives damaged, defective, or you received the wrong product — we replace it free of charge. No return shipping, no waiting on a refund cycle.

  • Email contact@hematyx.fr within a few days of delivery.
  • Include your order number and a photo of the item and packaging.
  • We'll ship a replacement at no cost to you. If you'd rather have a refund instead, just say so — your call.

Late or Missing Refunds

Refund issued but nothing showing up yet? Before you worry, run through this quick checklist:

  • Check your bank account or card statement again — refunds sometimes post a few days after the confirmation email.
  • Contact your credit card company — it can take time before a refund is officially posted to your account.
  • Contact your bank — there's often processing time on their end before a refund appears.

If you've done all of this and it's been more than 10 business days since your refund confirmation, email us at contact@hematyx.fr and we'll track it down for you.

Questions?

Anything unclear, or a situation this page doesn't cover? Reach out to contact@hematyx.fr — a real person reads every message, and we'll sort it out.